MMatrix Vault

Support

Last updated: 30 September 2026

Need a hand with Matrix Vault? Email support@matrixvault.app and we'll get back to you.

For instant answers, open Matrix Vault and ask the built-in AI assistant — it can explain how any feature works, and recommend the right tool for what you're trying to do.

Getting started

  • Download & install. Matrix Vault is coming to the Apple App Store for iPhone and iPad — install it like any other app, then open it to begin.
  • Set your vault PIN. On first launch you create a 12–20 character PIN that unlocks your vault. It is part of what locks your encryption key on-device — choose something long and memorable, as it cannot be recovered if lost.
  • Add what you want to protect. Import files, photos, passwords and notes into the vault. The built-in messenger needs no phone number or email — pick a username and add contacts by QR code or username.
  • Permissions. Allow notifications so the messenger can reach you, and grant camera/photo access when you want to scan a code or import media. You can change these any time in iOS Settings.

System requirements

iPhone and iPad running iOS 17 or later.

Pricing

  • Matrix Vault is a paid app on the Apple App Store; the price will be announced at launch. The vault, password manager, private browser, messenger and AI assistant are all included.
  • You buy it through Apple's App Store. We never see your card details — Apple processes the payment and handles refund requests under its policies.

Troubleshooting

  • Forgot your vault PIN. Encryption is the point — there is no PIN reset and no recovery path. If you have no working backup, the encrypted data cannot be opened by anyone, including us.
  • Moving to a new iPhone. Make an encrypted backup (to iCloud or elsewhere) or use the direct Wi-Fi transfer before you wipe the old phone; without one, your vault cannot be recovered.
  • Not getting message alerts. Make sure notifications are allowed for Matrix Vault in iOS Settings, and that Focus / Do Not Disturb is not silencing them.
  • A contact's safety number changed. This happens when a contact reinstalls or switches devices. Re-verify by comparing the 25-digit safety number, ideally in person.
  • The AI assistant asks you to try later. Our servers limit how much each person can use it at a time — wait a little and ask again.

Privacy & security

Your vault is encrypted on your device with AES-256 and the key is sealed in your iPhone's secure hardware; messages are end-to-end encrypted; and by default the AI assistant runs on our own privately-owned servers — it only uses another AI provider if you add your own key. See our Privacy Policy for exactly what does and doesn't leave your device.

Common questions

What exactly is Matrix Vault?

It's an all-in-one private suite for iPhone and iPad: an encrypted vault for your files and photos, a password manager, a private web browser, and a full end-to-end encrypted messenger — all behind one disguised login. Everything is protected by AES-256 encryption that works on your device.

Is it really encrypted end-to-end?

Yes. Everything in the vault is encrypted on your device, and messages are end-to-end encrypted, so only the intended recipient can read them. The key that unlocks your vault is guarded by your iPhone's secure hardware; an optional iCloud backup is encrypted with your PIN.

What is the disguised login?

Matrix Vault can present itself as an ordinary calculator, weather, map or timer app — even a plain Face ID screen. The disguise really works, so nothing looks unusual, and only your correct secret entry opens the real vault.

What is the duress vault?

You can set up a completely separate second vault with its own files, passwords and chats. If you're ever pressured to unlock the app, you can open the duress vault instead — your real data stays hidden, and there's no telltale anywhere that a second vault even exists. It's set up once during onboarding to keep it undetectable.

Do I need a phone number or account to use the messenger?

No. YoMatrix, the built-in messenger, needs no phone number and no email. You add contacts by scanning a QR code in person or by a chosen @username, so your conversations aren't tied to your real-world identity.

Which devices are supported?

Matrix Vault runs on iPhone and iPad with iOS 17 or later. The interface and on-the-fly message translation each cover 59 languages (on-device translation needs iOS 18 or later).

How much does it cost?

Matrix Vault is a paid app on the Apple App Store — the price will be announced at launch. The vault, password manager, browser, messenger and built-in AI assistant are all included; the assistant has fair-use limits on our servers.

Still need help?

Email support@matrixvault.app with your device model, your iOS version and a short description of the issue, and we'll help you out. Or open Settings → Support in the app to send us a message directly.